It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount excluding shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs vary depending on your location, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. Please treat the product with care and make sure that it is well packaged when returning.
Do you want to exchange your product? That’s no problem at all. You can contact email@example.com for this. You do, however, bear the costs for returning the product.
I have provided a wrong delivery address!
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Please click the button below to download the return form.
Delivery time & shipping costs
We do our best to deliver the order to you as soon as possible. Orders placed on working days before 12:00 (CEST), we try to ship the same day. However, we are not always able to fulfill this, sometimes products are not in stock and the delivery of your order may take a little longer. There is an indication of the delivery time on the product page. If for whatever reason we cannot meet this delivery time, we will of course inform you as soon as possible.
The stated prices do not include shipping costs. The shipping costs are dependent on your location and will be calculated at checkout.
Delivery takes place via the postman or parcel deliverer of FedEx. In general, the delivery will be within a few days between 09:00 and 18:00. Unfortunately, we cannot guarantee the time of delivery.
IMPORTANT DISCLAIMER for orders shipping OUTSIDE of the EU (European Union).
Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.