Shipping policy

At Silo-Airsoft, we strive to process and deliver your order as quickly and reliably as possible. Every order is shipped with tracking, allowing you to follow your shipment from dispatch to delivery.

Processing Time

Most orders are processed and dispatched within 2 business days.

Please note that some products are made to order. These items require additional production time before shipment. Where applicable, the estimated processing time is displayed on the product page.

Orders containing both in-stock and made-to-order items will generally be shipped once all items are ready.

Shipping Methods

We ship using the following carriers:

PostNL
FedEx

The shipping method available for your order depends on your destination, package size, and selected shipping option.

All shipments include tracking information, which is sent by email once your order has been dispatched.

Shipping Destinations

We ship worldwide, with the exception of Russia.

If your country is unavailable during checkout, please contact us before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, package size, and the selected shipping service.

We offer free tracked shipping once the applicable minimum order value has been reached:

Netherlands: Free shipping on orders over €75
European Union: Free shipping on orders over €150
Rest of world: Free shipping on orders over €250

The applicable free shipping threshold is automatically determined based on your delivery destination and will be displayed during checkout where available.

Customs, Duties & Taxes

Shipments sent via FedEx are shipped under Delivered At Place (DAP) terms.

For destinations outside the European Union, customers are responsible for any applicable import duties, customs fees, taxes, or brokerage charges required by their local customs authorities.

These charges are not included in the purchase price or shipping costs unless explicitly stated otherwise.

Delivery

Delivery times vary depending on the destination and shipping method selected.

While we work with reliable carriers, delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

Some shipments may require a signature upon delivery if requested by the shipping carrier or local delivery partner.

Lost Shipments

A shipment is generally considered lost if it has not been delivered and has shown no tracking updates for 30 calendar days after the expected delivery date.

If you believe your shipment has been lost, please contact us so we can begin an investigation with the shipping carrier.

Split Shipments

Orders are normally shipped as a single shipment. We generally do not split orders into multiple deliveries.

PO Box Deliveries

We are able to ship to PO Box addresses where supported by the selected shipping carrier.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Silo-Airsoft cannot be held responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.