Support

  • Fast International Delivery
  • 24/7 Customer Support
  • Silo Approved

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Q: What is the difference between Standard Shipping and Priority Shipping?

A: With Priority Shipping your order will be delivered faster and you will receive a tracking code by email. Please note this does not apply to smaller items such as patches.

Q: Can I place an order if I am from X country?

A: Absolutely! We can ship your order to almost anywhere in the world.

Q: Can I return a product if I am not satisfied?

A: Yes, if you are not satisfied with your product you can return it to us and we will process your refund.

Q: Will the skins fit on my gun?

A: If you are uncertain please feel free to ask our team directly using the contact form down below.

Q: How long will a product be out of stock?

A: We refill our stock as soon as possible. It generally takes no longer than 2 weeks.

Q: Can I safely pre-order a product?

A: Yes, your order will be processed as soon as the product is no longer out of stock.

Q: How good is the product quality?

A: All of our products are personally approved by Silo

Thank you for shopping with Silo Airsoft!

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packing.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a few days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund.

Contact us

If you have any questions on how to return your item, please feel free to contact us!